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Sometimes daily ramblings & articles from a 30 something developer from North West England. Passionate about not just web standards, but all things life. Long time user of Debian/GNU Linux for Web Servers & my Desktops. >>>


» 17/05/2006, 10:05:00 / / / Subscribe

Well I got an email a few days ago, one which I am not exactly too pleased about if I am honest. For a good few years now I have had the risingdragon domain hosted with a small but reliable hosting company. Well, it's a one man outfit I think because regardless of what I request, ask moan or inquire about it's always the same guy that answers - rather like me I guess. However I digress, I got the below email:


Dear Customer,

We have a small number of customers who remain on a non-Helm hosting account. It is no longer financially viable for us to maintain these
non-Helm accounts. Because of this we will be migrating all non-Helm customers over to our Helm set-up.

As a non-Helm customer we will contact you directly regarding your domains and the migration process. This will occur over the next few weeks.

The non-Helm accounts are hosted on a third party system which we have no administrative control. Because of this we will be unable to retrieve
your FTP / email or database passwords. Therefore we will either set-up new accounts with a common password (which you can change yourself) or request password details.

For more information and to read a FAQ we have prepared please visit the URL below

Now for the less savvy people non-helm translates to UNIX and Helm translates to Windows. I pay a medium fee for the hosting but it was only a few months ago that I paid a £70 bill for re-registering the domain for a few years so I am pretty narked that I am actually being forced to shift to a Windows server, well actually I won't ever be on Windows because I am going to have to find some new host, I may even transfer it to the host that runs this domain as they are actually pretty excellent. I feel annoyed though because the reasons given are pretty rubbish if you ask me - UNIX doesn't cost anything so it's nothing to do with finances.

I feel let down by the small guy.

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Comments:

#1. neil
17/05/2006, 15:23:02

Urgh, that is such an arse! I use Media Temple and touch would they have always been fantastic for me, I have even been able to someone (all be it a call to the US) to sort out more serious issues.

Theres nothing worse than being forced to change.

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These articles are meant to help others that perhaps come across similar issues I had with Debian/GNU Linux or development of some kind. Others might just be of a rather random nature. I will try to keep up with any questions, responses, comments and even flames added to them. I am however not resposible for any "rm -rf * type issues that might occur, consider the previous words as my legal disclaimer :-)


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